Very recently we have helped out a customer who brought in her laptop that displayed a Chrome error related to the connection being not private. Please see image below for details.

The user could not browse on any website because Chrome defaulted to the https and did not allow the browser itself handle if the website was https or https instead.

At first what seemed strange is that an antivirus scan reported negative results. A scan with malware bytes displayed 158 viruses but even after having rebooted the computer, the problem was still there.

So, after these attempts, what caused the laptop to display still that error?

We turned our attention to the programs and saw that there were junk programs installed but that did not help either. We were baffled to see how Internet Explorer was working without issues and Chrome, which is the most used browser today, still showed that error. A resource on the Internet explained that the problem could be solved by resetting Internet Explorer settings, but we were in doubt because we asked ourselves how was it possible that Internet Explorer settings affect Chrome settings? And in fact, after having tried that trick, we were at the status quo. Even after having uninstalled Chrome, rebooted the computer and reinstalled Chrome again, the browser still was scanning for https.

We finally looked at the antivirus and found out that Mac Afee had a feature enabled for scanning https. We have disabled that feature and rebooted the computer. Chrome browser seemed having returned back to normal.

Setting up an antivirus on a computer can be a very easy task but sometimes the antivirus interface needs some tweaks. Users should also know that scanning for https on an antivirus interface needs to be left checked off.

If you prefer to leave that feature on and Chrome still reports the error, you may want to download and install Firefox which is a robust choice and will work fine on your computer.

In short, this task seemed to be easy to fix at first, but it took long time to troubleshoot and the solution was not handy at all. The antivirus program created that issue on Chrome. If you want to leave Mac Afee on your computer, it will be fine, but if you need to use Chrome, you may want to get rid of it and install another antivirus program.