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General Computer Troubleshooting


   The steps for troubleshooting a computer are extremely important to remember since they will save you money as well as will prevent you from being sorry and grieving on a series of problems that do not want to go away.

In terms of software, you first want to make sure that your hardware device drivers are up to date with any patches downloaded and installed. This task can be done on a Windows or a Mac computer since it is a generic maintenance proactive behavior.

The exterior of your computer is important as well. Make sure that all the wires and connectors are seated properly. We have seen too many times users arguing that their printer was not working whereas the USB connector was just loose. Take enough time to plug in and unplug all the major I/O devices and go on to the next step.

Perform a regular maintenance on your computer by cleaning it up regularly and by removing all the dust at least twice a year. As a matter of fact, dust and dirt can cause your computer’s temperature to rise becaus fans will not be able to do their job since because they are clogged.

Do not download and install files from the Internet without scanning them for viruses first. The right click of the mouse can save you a lot of troubles and has a lot of resources people always overlook, such as the “scan for viruses” feature. Scan for viruses also any PDF that comes to your computer via email as attachment.

If you get the Bleu Screen of Deat (BSOD) do not panic: calm down and write down the error code that appears at the bottom of your screen. Google the error code and find the solution: it may be a new driver or a new software that have caused the computer go blue. Try to turn on the pc on safe mode and get to work on solving the problem.

If you cannot see anything on the monitor but the computer regularly turns on, check the connections between the pc and the monitor. It is not common but sometimes monitors fail and can induce users that the graphic card or the motherboard of their computer is faulty. Nothing more wrong: simply replace the monitor, once you have diagnosed that it is gone by plugging it in on another machine or even on a laptop.

If you get the computer to boot but it does not want to load the operating system from the hard drive, the Master Boot Record may be corrupted or missing. Boot your OS from a CD/DVD and type the command “fdisk mbr” to restore the master boot record onto your hard drive.